Shopify Customer Chat Support — Shopify, Facebook & Instagram Messages Managed Daily (US Hours)

About this gig

Your customers are messaging your store on Shopify, Facebook, and Instagram every single day. And they are not waiting for you. Research shows 78% of customers buy from the brand that responds first. If you are missing messages, you are missing sales. We professionally manage all your customer chat across Shopify Inbox, Facebook Messenger, and Instagram DMs — every day, during US daytime hours — using Brandwise.ai. Every message answered. Every inquiry turned into an opportunity. Every customer treated like your best one. This is a fully managed monthly service. Cancel anytime. No long term contract.

What's included

• Shopify Inbox managed daily
• Facebook Messenger managed daily
• Instagram DMs managed daily
• Powered by Brandwise.ai
• US daytime hours — 7 days a week
• Response time under 2 hours
• Order and shipping questions handled
• Product questions answered
• Returns and refund policy responses
• Inquiries converted into sales
• Spam and irrelevant messages filtered
• Complex issues escalated to you
• Brand voice maintained every message
• Up to 150 messages per month
• Monthly summary report delivered
• Cancel anytime — no contract

How it works

1. 1Place your monthly order
2. 2Complete our 10-minute onboarding form (brand voice, FAQs, policies)
3. 3We connect to your Shopify, Facebook and Instagram via Brandwise.ai
4. 4We go live within 24 hours
5. 5Messages managed daily during US hours
6. 6Receive monthly summary report
7. 7Renews automatically each month — cancel anytime with 7 days notice

Best for

Perfect for Shopify store owners who are missing customer messages and losing sales as a result. Ideal for supplement, beauty, health and consumer goods brands that have active audiences on Facebook and Instagram and need a professional team managing every conversation.